Video won't load
Check your internet connection
Refresh the page or restart the app
Try a different browser (web) or update the app (mobile)
Clear your browser cache (web)
Video keeps buffering
Switch to a stronger WiFi connection
Close other apps using bandwidth
Try lowering video quality if the option is available
"Content not available in your region"
VOYD Play has regional restrictions. If you see this message, the service or specific content isn't available in your location.
Sign-in issues
Didn't receive the sign-in email?
Check your spam/junk folder
Make sure you entered the correct email
Try using Google or Apple sign-in instead
Sign-in with Google/Apple failed?
Try again in a moment
Check that your Google/Apple account is working
Try a different browser or device
Payment issues
Payment failed
Verify your card details are correct
Check that your card hasn't expired
Try a different payment method
Wait a moment if you see "Too many requests"
Payment is "taking longer than expected"
Your payment went through - we're just confirming your subscription. Tap Continue to Browse or Retry Check.
Still need help?
Tap Help & Support in your profile to chat with us, or email [email protected].