Account
How do I sign in?
Use Google, Apple, or email. For email, we send a sign-in link - check your inbox and tap the link.
I didn't get the sign-in email
Check your spam folder. If it's not there, try again or use Google/Apple sign-in instead.
How do I change my email or name?
Go to Profile → My Profile, edit your details, and tap Save Changes.
Watching
How do I watch something?
Tap any title, then tap **Watch Now**. You need an active subscription for paid content.
Where did my progress go?
Your progress is saved automatically. Make sure you're signed into the same account.
Can I watch on multiple devices?
You can stream on one device at a time. Starting playback on a new device stops it on the other.
Subscription
What plans are available?
Monthly and yearly. Yearly plans offer a discount.
How do I cancel?
Go to Profile → Membership → Cancel Membership. You keep access until your billing period ends.
Can I get a refund?
Contact us at [email protected] with your account details.
Troubleshooting
The app says it's not available in my region
VOYD Play isn't available in all countries yet. We can't provide access from unsupported regions.
Video won't play
Try refreshing, check your internet connection, or restart the app. Still not working? Contact support.
Need more help? Tap Help & Support in your profile or contact us.