How do I sign in?
On the mobile app: email (OTP code) and Google (Android only). On the web: Google, Apple, or email (magic link).

I didn't get the sign-in email
Check your spam folder. If it's not there, try again or use Google/Apple sign-in instead.

How do I change my name or email?
Mobile app: go to the Profile tab and tap the edit icon (pencil) on your profile card. Web: open My Account from the sidebar and go to the My Profile tab, then click Save Changes.

Can I have multiple profiles?
Yes, up to 5 profiles per account. Each profile has its own watchlist and watch progress.

How do I watch something?
Tap any title, then tap Watch Now. You need an active subscription for premium content. Some episodes are free to watch without a subscription.

Where did my progress go?
Your progress is saved automatically and syncs across devices. Make sure you're signed into the same account and using the same profile.

Can I watch on multiple devices?
Your subscription works on all devices (web, iOS, Android), but you can only stream on one device at a time. Starting playback on a new device stops it on the other.

What plans are available?
Monthly and Yearly. Yearly plans offer a discount.

I paid but can't access content
This usually resolves by signing out and back in, which refreshes your subscription. Check your membership status: on mobile go to the Profile tab, on web open My Account and select the Membership tab. If you see "Taking longer than expected", tap Continue to Browse or Retry Check. On mobile, make sure your app is up to date.

How do I cancel?
Mobile app: go to Profile tab, find the Membership section, and tap Cancel. Web: open My Account, go to the Membership tab, and click Cancel Membership. You keep access until your billing period ends and can restore your plan anytime before it expires.

Can I switch plans?
Yes. Tap Change Plan in your membership settings to switch between Monthly and Yearly. The change takes effect on your next billing date.

Can I get a refund?
Refunds are not provided for started subscription periods. If you're within 14 days of your first purchase, you may have a right of withdrawal. Contact us at [email protected] with your account details.

The app says it's not available in my region
VOYD Play isn't available in all countries. If you see this message, the service or specific content isn't accessible from your location.

Video won't play
Try refreshing, check your internet connection, or restart the app. On mobile, make sure your app is updated. Still not working? Contact support.

The app is asking me to update
Install the latest version from the App Store or Google Play. Some updates are required before you can continue using the app.

Need more help? Tap Help & Support in your profile or contact us.